Thank you for choosing Blendres! We want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, please refer to our return policy below for details on how to process a return or exchange.
Return Application Conditions
- Application Time Limit: You may apply for a return or exchange within 14 days of receiving the product.
- Product Condition: Returned products must be unused, undamaged, and in their original packaging (including all tags and accessories).
- Items Not Eligible for Return: The following items cannot be returned:
- Used or damaged products (unless due to quality issues).
- Special items, custom products, and gift cards.
Return Process
Step 1: Contact Customer Service
Please provide the following information through our Contact Us page or send an email to service@blendres.store:
- Order number
- Reason for return
- Product photo (if the product is defective or damaged)
Step 2: Return Confirmation
We will respond to your return request within 1-2 business days and provide a return address and related instructions.
Step 3: Return the Item
Please return the item to the address we provide and keep the logistics documents. The return shipping fee is usually borne by the buyer, unless the return is due to quality problems or wrong goods.
Step 4: Refund Processing
We will process the refund within 7-10 working days after receiving and confirming that the returned goods meet the conditions.
Refund Policy
- Refund Method: The refund will be returned through the original payment method. For example, for orders paid by credit card, the amount will be returned to your credit card account.
- Refund Amount: Only the cost of the goods will be refunded, excluding the original shipping fee, unless the reason for the return is a defective product or wrong delivery.
Exchange Policy
If you wish to exchange a product (e.g., for a different size or color), please contact customer service to confirm the availability of the desired item first. The exchange will be processed after we receive the returned product.
Damaged or Incorrect Items
If the product you received has any of the following issues, please contact us as soon as possible:
- The product has obvious quality defects or damage.
- You received the wrong product or a missing item.
In such cases, we will cover the return shipping costs, and you can choose a free exchange or a full refund.
Important Notes
- We recommend using a trackable shipping method when returning items and keeping the shipping receipt to ensure safe delivery.
- We are not responsible for any damage or loss of goods during transportation. Please pack the returned items properly.
- If you have any questions or need further assistance, please do not hesitate to contact our customer service team.
We are committed to providing you with the best possible service. Thank you for choosing Blendres!ions about our return policy, please contact us through the Contact Us page and we will help you as soon as possible!